Shipping & Exchanges
Shipping
Orders will be hand sewn and sent from Bali, Indonesia within around 5-10 working days. We ship to the majority of countries worldwide and offer different shipping options with FedEx, DHL and EMS Post Office. Shipping can not be delivered to a Po Box.
Shippings are processed during normal business hours. Monday to Friday 09.00 am to 05.00 pm WITA.
For purchase ready stock from website placed before 12.00 am WITA will be shipped the same day, while orders on weekend and holidays will be processed the next business day.
FedEx, DHL and EMS standard services are 5-7 business days delivery. Once dispatched, you will receive tracking details and estimated delivery times.
Indonesian Shipping
Shipping all Indonesia area by JNE/ TIKI/ Post Office. We allow payment from Indonesia Bank Transfer.
International Shipping
Shipping cost start from $30 USD with FedEx, DHL, EMS or another expedition from our website for more info please contact us.
Due to border restriction and limited flight availability impected by COVID-19, delivery times may be extended.
Custom processing may delay the delivery of your order. If you experience such delays, please check with your local customs office. We are not responsible for any delays caused by custom clearance processes. Tootango Swimwear is not responsible for refunding, tracking or replacing delay, lost or stolen package.
Exchanges
We hope you are happy with your order!
There is one time exchange per custom item. Please email us at hello@tootangoswimwear.com with your order number. Within 7 days of receiving your order and we will set up an exchange for the correct size in the same fabric and design. No fabric changes can be made with exchanges. To reduce the need for exchange, please make sure to check out our size guide before placing your order.
Due to the nature of our item we cannot accept returns for a cash refund.
Exchange Qualifications
- We accept unworn swimwear purchased from Tootango Swimwear in new condition with tags and liner still attached.
- Please take extra care when trying on swimwear as any items with damage such as makeup, deodorant, or general wear will be refused and your order will be sent back to you.
- For sanitary reasons, please try on all swimwear over underwear.
- Must be return in original packaging.
- We reserve the right to refuse any exchanges if goods are not return in saleable condition, have been tampered with or are damage in any way.
Sale Item
All sale items are final sale and cannot be exchanged or returned.